This is a wide palette of the workplace attacks ranging from oblique words to humorus but direct humiliation. Most of them can be well handled if you learn the verbal self defense framework and practice the right anwswers instead of taking the baits. The attacks have patterns. Having noticed the actual pattern, you will be able to find the right answer. Warning! The right answers are boring menawhile the wrong ones have exciting and temptating.
WHO IS IT FOR?
Customer services, logistics managers, procurers, salesmen, leaders and everybody who deals with clients.
WHAT IT GIVES YOU?
- Simple tactics to avoid conficts without giving in.
- The basic pattern of the attack. Attacking types. Typical situations in workplace or home. Sometimes organization development proposals, because the phenomenon of verbal attacks is just the surface.
- Help to identify lacks of communication competences.
- Aha experience in conflicts
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